Coronavirus: Visiting The Practice




Due to the ongoing Covid19 crisis Hedena Health Ltd request that patients still continue to wear masks when visiting the practice. It is important that If you have any concerns, questions or queries that you would normally discuss with your GP that you contact us.

We appreciate your cooperation during this challenging time.



Please complete an online consultation or you can telephone us on 01865 227788. Our Clinician's are available to talk to you via a telephone or video consultation and if necessary they will then arrange for you to be seen. 

The majority of patients won’t need to come into the surgery to be seen as most problems can be dealt with by telephone or video

If you are concerned that you might have coronavirus or if you have been in close contact with someone with coronavirus, please see NHS 111 online guidance, please do not come to the practice. If you do not have access to the internet please call 111 instead.


Face coverings and masks

New government advice, from 15th June, advises wearing a face covering if you are coming to practice in person for an appointment.

Face coverings and face masks are additional measures to keep people safe while in the practice, however social distancing and good hand hygiene practices are still the most important ways to keep you and those around you safe.

With that in mind, we would ask that you do the following:

  • wear a face covering or mask when visiting the practice
  • keep 2 metres between you and other people where possible
  • regularly wash and/or sanitise your hands.

Government guidance on the use of face coverings generally is available on the Government website


Arriving for your appointment

Bury Knowle

Please use the intercom outside the practice if you have been advised to by one of our clinicians. If you do not have any covid symptoms (a new persistent cough, a high temperature or fever and/or a change of taste or smell) , please enter the practice to speak to one of our receptionists at the reception desk.

If you are parked in the car park please remember to register your car at the reception desk. If you are visiting the practice to attend an appointment, please note our waiting room is now open. Please wear a face covering to the practice and maintain social distancing measures when in and around the practice.



When arriving at the front doors please press the bell labelled Doctors Surgery ( please don’t press the bell above labelled BCA) One of the receptionists will then talk to you through the intercom and check you in. Please enter through the two sets of automatic doors and turn to your right. Our internal automatic doors are at the end of the short corridor

We have very limited capacity in our waiting rooms so please be prepared to wait outside or in your car if you have driven here. Patients will be asked to enter the surgery alone wherever possible to reduce the number of people in the building. 

Please use the hand sanitiser in reception when you enter the building, and again before you leave.

Please note that our toilets should only be used if absolutely necessary and again you should sanitise your hands before and after use.

You will be able to book any follow up appointments by going to the reception desk before leaving. The reception is always staffed


Further information

Please see our main Covid-19 page for other useful information and answers to frequently asked questions



Routine prescription requests should be handled without anyone entering the building. See our prescriptions page for details of how to submit requests online.

To gain Patient Access, please click here to email our Administrative Team your full name and date of birth. The team will then send you details of how to register for Patient Access 

When ordering a prescription please confirm which pharmacy you wish to collect your medication from. You will not be able to collect prescriptions from the practice.

If you are unable to use the online ordering system, please consider asking a relative or friend to order on your behalf. If there is no other option, you can drop off a written request in the letter box outside the front door.


Other queries

You can now send us routine queries using eConsult ‘Contact your Doctor Online’. You can submit routine medical and administrative queries, including requests for sick notes.