Electronic Prescription Service

 

BACK TO MAIN INDEX

 

Electronic Prescription Service

The Electronic Prescription Service (EPS) sends electronic prescriptions from GP surgeries to pharmacies. Eventually EPS will remove the need for most paper prescriptions.

 

About EPS

EPS allows prescribers to send prescriptions electronically to a dispenser (such as a pharmacy) of the patient's choice. This makes the prescribing and dispensing process more efficient and convenient for patients and staff.

 

 

Electronic Prescriptions

Most prescriptions are now signed, sent and processed electronically.

You have 2 choices for how this works.

  • You can nominate a pharmacy or dispenser to dispense all your prescriptions, it will be sent electronically to the dispenser you have nominated. You can collect your medicines or appliances without having to hand in a paper prescription.
  • You can decide each time you are issued a prescription where you would like it to be dispensed. When you are issued a prescription, you will be given a paper copy that you can take to any pharmacy or other dispenser in England. The paper copy will contain a unique barcode that will be scanned to download your prescription from the secure NHS database. It can also be done by the Patient's NHS Number.

Paper prescriptions will continue to be available in special circumstances, but almost all prescriptions will be processed electronically.

 

Choosing a pharmacy or other dispenser

If you get regular prescriptions or are already using a prescription collection service (where a pharmacy collects prescriptions from your GP practice for you) then choosing a pharmacy to dispense all your prescriptions may save you time by avoiding unnecessary trips to your GP.

You will still order your repeat prescriptions in the same way as you do now, but your prescriptions will be sent electronically to your nomiated pharmacy or dispenser.

You will not have to collect a paper repeat prescription from your GP practice.

 

Cancelling or changing your choice of pharmacist or dispenser

You can change or cancel your choice of dispenser at any time. This can be done by telephoning the Surgery or at the Reception desk. 

You should allow time for the update to take place to avoid your next prescription being sent to the wrong place.

 

What can I do if I'm unhappy with the process?

You should be provided with information about electronic prescriptions and give your consent before your choice of dispenser is recorded.

If you're unhappy with your experience, you can complain to the dispenser, your GP practice or your local clinical commissioning group (CCG).

Find out more about the NHS complaints procedure

 

Who can see my prescription?

Electronic prescriptions are reliable, secure and confidential.

Your electronic prescription will be seen by the people who provide your medicines in GP practices and pharmacies, and by NHS prescription payment and fraud agencies.