Vacancies at Hedena Health

We have an exciting opportunity for a clinical pharmacist to join our incredibly friendly practice, based in Oxfordshire.

You will be working solely for Hedena health and join our existing team of two pharmacists. As a practice we are innovative and forward thinking and determined to deliver the best care to our patients. Here you will find ample opportunities to grow, obtain additional skills, diversify your working day and progress through the organisation. You will be supervised regularly and continuously supported by our senior clinical pharmacist and GP line manager.  

Competitive salary offered, negotiable depending on experience and skill set. Six weeks annual leave per year with one week study leave plus your birthday off each year.

Wellbeing is at the forefront of our workplace strategy. This is promoted through initiatives such as daily coffee for clinicians in our well stocked coffee room or our lovely outdoor Quad, an annual Away Day, fresh fruit deliveries, staff outings, bike to work scheme, homemade cakes and a Hedena running club.

Role Outline

The pharmacist will work as part of the multidisciplinary team in:

• Patient facing roles - assisting with medication related problems and queries 
• Staff facing roles - providing support to general practice staff in relation to repeat prescriptions and medication queries
• Prescribing team roles- working with the prescribing team on safety and quality of the practice prescribing

Practice supervision

• Every month each pharmacist will have blocked time for supervision provided by the senior clinical pharmacist
• Day-to-day supervision will be provided by the senior clinical pharmacist or the practitioner leading the acute hub (if pharmacist is trained in minor illness)
• Additional support and training provided by GP line manager

Specific Duties

The working day will be 9 hours, with 30 minutes for lunch as well as 45 minutes for coffee (30 minutes AM session and 15 minutes PM session). The morning will be from 8:30am to 1pm and the afternoon from 1.30pm to 5.30pm.

A typical day (when all pharmacists are in) will be structured as follows:

• 1st half - Two hours blocked for dealing with repeat prescription requests (where the admin team have been unable to issue the prescriptions due to alerts or because the medication is out of date/authorisations). The rest of the session involves routine appointments (e.g. pre-booked medication reviews) or reviewing blood test results (subject to training – blood tests ordered by the pharmacists e.g. for DOAC/DMARD monitoring or diabetes reviews)
• 2nd half – Routine appointments e.g. for pre-booked medication reviews. Depending on experience and skill set, sessions may be allocated solely for chronic disease reviews e.g. diabetes. One pharmacist is allocated an entire session to work off the triage list (subject to training) actioning ‘quick wins’ or urgent tasks and allocating routine appointments where necessary (e.g. for routine medication reviews which cannot be done from remote review of notes)
• One session a week blocked for contracts related work. Admin sessions also provided to work on audits.
• If trained in minor illness pharmacists may be allocated sessions to work on the acute list – seeing or calling patients with acute illnesses seeking same day medical attention. Sessions supervised by the emergency practitioner leading the session.  
• There will also be ad hoc meetings with the prescribing lead on practice prescribing issues to be agreed in advance

• Part-time (negotiable)
• Excellent working environment
• NHS pension scheme
• 25 days holiday (pro rata)

We are offering an opportunity for a Medical Secretary to join our incredibly friendly and innovative practice, in the centre of Oxford.

Apart from being a well-established GP training and University of Oxford teaching practice, we also lead on major public health initiatives, have our own investment company and are working in partnership with other practices and companies to develop improved ways of providing excellent care to our patients.

You will join a dynamic and friendly team at our purpose built premises in Central Headington and be proactively interacting with colleagues and patients to ensure a high quality referrals service.

You will be IT literate and enjoy being busy. Knowledge of EMIS web clinical system would be an advantage, although full training will be given. Successful candidates will ideally have previous medical secretary or PA experience.

Primary Objective

To provide secretarial and administrative support to all members of the practice teams at Hedena Health including Branch Surgeries and to co-ordinate and maintain an effective and efficient referral service to support patients and the clinical team.

Main Duties and Responsibilities

• Lexacom transcription (audio typing of referrals, patient letters, medical reports, coroner reports, solicitor reports, retinal screening)
• Secretaries EMIS Patient Tasks
• Secretaries Outlook Emails
• Secretaries Docman Workflow
• Process NHS e-referrals (choose and book) to facilitate patient secondary care appointments + advice and guidance with specialities ie ENT Berkshire, Rheumatology, Dermatology, Endocrinology etc
• Ensure referral read codes are added to patient referrals on EMIS and link document
• Telephone liaison, responding to patient and secondary care services relating to referrals
• Process Email advice and monitor responses, ensuring data filed to patient notes
• Manage referral templates/proformas, ensuring completed correctly by clinicians
• Chase up missing reports, secondary care correspondence, results of investigations, and appointments relating to patient referrals
• Manage NHS Right to Choose Referrals for ADHD and Autism assessments
• Casenotes access requests for clinical and non-clinical staff and assist with access to missing data for clinical staff
• Manage NHS e-referrals work list (cancelled/rejected appointments/outstanding letters/triage responses/2ww reports/Advice & Guidance requests and responses)
• Upload digital photos relating to referrals/emails for advice to patient notes
• Scan documents to patient notes to accompany patient letters(ad-hoc)
• AccuRx triage, adding contact details for service providers and action secretaries inbox from triage
• ICE – community phlebotomy referrals, check requests & hospital appointments
• EMIS appointments – patient appts + adding to Acute Triage & Pharmacist triage
• EMIS ‘All Records View’ outside organisation information tracking of consultations/corres
• Cerner Portal – hospital appointments/correspondence/investigations
• Minute clinical meetings as required [Palliative Care]
• Bereavement Protocol - secretaries

Other

• Log all outgoing correspondence managed by secretarial team on Excel spreadsheet
• Upload referral data to AccuRx and Practice Index (practice intranet)
• Contacts – update contacts on excel spreadsheet and AccuRx
• Filing, Photocopying and file management
• Any other task reasonably delegated and considered appropriate to the post.