Vacancies at Hedena Health

We have an exciting opportunity for a clinical pharmacist to join our incredibly friendly practice, based in Oxfordshire.

You will be working solely for Hedena health and join our existing team of two pharmacists. As a practice we are innovative and forward thinking and determined to deliver the best care to our patients. Here you will find ample opportunities to grow, obtain additional skills, diversify your working day and progress through the organisation. You will be supervised regularly and continuously supported by our senior clinical pharmacist and GP line manager.  

Competitive salary offered, negotiable depending on experience and skill set. Six weeks annual leave per year with one week study leave plus your birthday off each year.

Wellbeing is at the forefront of our workplace strategy. This is promoted through initiatives such as daily coffee for clinicians in our well stocked coffee room or our lovely outdoor Quad, an annual Away Day, fresh fruit deliveries, staff outings, bike to work scheme, homemade cakes and a Hedena running club.

Role Outline

The pharmacist will work as part of the multidisciplinary team in 

• Patient facing roles - assisting with medication related problems and queries 
• Staff facing roles - providing support to general practice staff in relation to repeat prescriptions and medication queries
• Prescribing team roles- working with the prescribing team on safety and quality of the practice prescribing

Practice supervision

• Every month each pharmacist will have blocked time for supervision provided by the senior clinical pharmacist
• Day-to-day supervision will be provided by the senior clinical pharmacist or the practitioner leading the acute hub (if pharmacist is trained in minor illness)
• Additional support and training provided by GP line manager

Specific Duties

The working day will be 9 hours, with 30 minutes for lunch as well as 45 minutes for coffee (30 minutes AM session and 15 minutes PM session). The morning will be from 8:30am to 1pm and the afternoon from 13.30 to 17.30.

A typical day (when all pharmacists are in) will be structured as follows:

• 1st half - Two hours blocked for dealing with repeat prescription requests (where the admin team have been unable to issue the prescriptions due to alerts or because the medication is out of date/authorisations). The rest of the session involves routine appointments (e.g. pre-booked medication reviews) or reviewing blood test results (subject to training – blood tests ordered by the pharmacists e.g. for DOAC/DMARD monitoring or diabetes reviews)
• 2nd half – Routine appointments e.g. for pre-booked medication reviews. Depending on experience and skill set, sessions may be allocated solely for chronic disease reviews e.g. diabetes. One pharmacist is allocated an entire session to work off the triage list (subject to training) actioning ‘quick wins’ or urgent tasks and allocating routine appointments where necessary (e.g. for routine medication reviews which cannot be done from remote review of notes)
• One session a week blocked for contracts related work. Admin sessions also provided to work on audits.
• If trained in minor illness pharmacists may be allocated sessions to work on the acute list – seeing or calling patients with acute illnesses seeking same day medical attention. Sessions supervised by the emergency practitioner leading the session.  
• There will also be ad hoc meetings with the prescribing lead on practice prescribing issues to be agreed in advance

• Responsible to: INT Project Lead
• Responsible for: Working with our INT team to develop and implement proactive care services to help improve and maintain the health and wellbeing of our practice population.
• Hours of work: Part - Full time (over at least 4 days)
• Salary: A competitive salary will be offered to reflect the successful candidate’s experience and qualifications.
• Contract Type: This is a fixed term contract until March 2026

Are you looking to join a progressive, thriving organisation at the forefront of providing high quality patient-centric care in Oxford? With 28,000 patients, Hedena Health is one of Oxford's largest providers of Primary Healthcare services. From 3 sites in the Headington area, the group runs team-based care, to ensure the best for our patients. 

We are seeking an enthusiastic and motivated Care Coordinator to join our Working with our INT Team.

Job Summary

We are looking to recruit an INT Care Coordinator to provide clinical admin support to our Multi-disciplinary team (MDT). The role will be varied and include coordination of clinics, imputing of clinical data and direct patient contact to encourage uptake of services. You would play an important role to proactively identify and work with people, including the frail/elderly and those with long term conditions, as well as outreach work of patients who may not be engaging with our services.

You would work closely and in partnership with the practice clinical teams, including Social Prescribers, Clinical Pharmacists and other members of the PCN multi-disciplinary teams providing coordination and navigation for patients and their carers across health and care services.

The successful candidates will display a compassionate nature, be knowledgeable about health care practices, and provide exceptional customer service. They will have excellent communication skills and a high level of IT literacy. Familiarity with IT systems including EMIS and Docman would be desirable.

To be successful in this role you will ideally have experience of working in the NHS with knowledge and understanding of the roles of the NHS organisation and of the primary care sector. Benefits include 5 weeks annual leave and NHS Pension Scheme.  

Key Duties & Responsibilities:  

Develop and implement proactive care services to help improve and maintain the health and wellbeing of our practice population. Proactively identify and work with a cohort of patients to support their personalised care requirements, using the available decision support aids. 

The duties and responsibilities may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Working with our INT team Manager, dependent on current and evolving practice workload and staffing levels: 

• To put systems in place to identify patients who are elderly, frail or who have long term health needs and support 
• To manage a virtual ward of the highest need patients, ensuring their progress and welfare is regularly checked and update patient records with details 
• To co-ordinate care plans, making sure actions are completed by health care professionals 
• To utilise population health intelligence to proactively identify other cohorts of patients, working with the clinical team to plan, implement and track interventions and report on the success of these 
• To signpost to the relevant members of the practice team and outside organisations as appropriate 
• To contact patients following hospital discharge to offer help or support and reduce the risk of loss of independence 
• To ensure systems are in place to monitor those at risk of increased hospital admissions and A&E attendances 
• To follow up on communications from out of hospital and in-patient services regarding changes in condition of patients to support the practice to respond proactively to potentially unmet needs 
• To coordinate, attend and provide administrative support for MDT meetings. To disseminate information from these meetings to other practice staff as necessary 
• To coordinate visits or arrange appointments at the practice for patients on the caseload
• To manage monthly recall searches and ensure patients are attending their Long-Term condition appointments. Following up on those not attending
• To maintain accurate and up to date records of patient contacts, entering notes onto EMIS 
• Co-ordinate and liaise with patient services manager on promoting National and local Health campaigns.
• Use language line to communicate with patients who may otherwise not engage with our services.
• Completion of 2 day accredited training course as defined by Hedena.

Person Specification

Essential

• Experience of working in the NHS with knowledge and understanding of the roles of the NHS organisation and of the primary care sector
• Highly literate and numerate with an excellent eye for detail
• Possess excellent communication skills both verbal and written, and demonstrate the ability to communicate complex information transparently and effectively
• Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email, video conference and face to face 
• Able to demonstrate a high level of IT skills (Microsoft word, excel, data)
• To be able to demonstrate being adaptive and comfortable with change
• Evidence of strong team working skills
• Excellent organisation and planning skills, able to meet changing priorities and time frames
• Able to cope with unexpected situations and provide solutions to problems
• Evidence of ability to complete tasks to a high standard with minimal supervision
• Flexible and adaptable and able to demonstrate the ability to make good decisions under pressure and deliver on deadlines
• Required to work collaboratively and build good relationships with others, possessing excellent negotiation skills.
• Ability to cope under pressure with a considerable and varied workload

Desirable

• Good practical and conceptual knowledge of healthcare improvement methods and practices 
• Experience of successfully developing and implementing projects 
• Experience of working in a multi-site environment
• Full UK driving licence