Vacancies at Hedena Health

• Location: Bury Knowle Health Centre & Barton.
• Responsible to: Clinical Contracts Manager
• Hours: Flexible, part-time (up to 24 hours per week). 12-month fixed term contract.
• Salary: £12.88 ph

Are you passionate about people and your local community? Do you want a role where every conversation can make a difference? This is your chance to help shape a new position supporting better health and wellbeing across Barton and Woodfarm.

We’re looking for motivated, community-focused individuals to become Community Health and Wellbeing Workers (CHWWs) / Health and Wellbeing Coaches. You’ll be part of an exciting local initiative within the OX3+ Primary Care Network, working with residents of all ages to improve health, confidence, and wellbeing.

Job Overview

We’re looking for someone who cares about their local community and wants to help people live healthier, happier lives. You’ll work with people of all ages—young, old, and families—giving advice and helping them find the right health and support services.

You’ll be out and about in the community, meeting people face-to-face, listening to their needs, and helping them make good choices about their health. You’ll also help connect them with doctors, social workers, and other services to make sure they get the care they need.

You’ll work closely with GP surgeries (Hedena Health and Manor Surgery) and other health professionals in the area.

Main Duties and Responsibilities

• Visit homes in your area regularly (up to 120 households).
• Talk to people about their health and wellbeing.
• Spot any problems or needs and help find solutions.
• Work with health teams to support vulnerable people.
• Help people understand and use health and social care services.
• Work with doctors, nurses, social workers, and charities.
• Build strong relationships with local community groups.
• Help people get referred to the right services.
• Support health coaching and social prescribing.
• Support people to manage their own health.
• Give advice on things like stopping smoking, eating well, and staying active.
• Help people set goals and work towards them.
• Share health information in a way that’s easy to understand.
• Encourage people to attend health checks, vaccinations, and screenings.
• Help people find and use local services.
• Work with volunteers who support the role.
• Make sure people get the help they need without confusion.
• Build trust with people in the community.
• Listen and offer emotional support.
• Help people understand their health conditions and how to manage them.
• Use a tablet to record visits and updates securely.
• Share useful information with GPs and health teams.
• Keep track of risks and needs in each household.

Engagement

• Engage with the community to ensure health services are satisfactory and appropriate in their design and delivery.
• Facilitate networks within communities to strengthen sources of informal support.
• Identify and advocate for the needs of individuals and the community by liaising between the health service and community.
• Identify local community assets and promote community-based prevention.
• Set up/support community events, help household members complete applications and other paperwork, and complete checks on individuals with specific health conditions.
• Provide support to local community groups and work with other health, social care, and voluntary sector providers to support household members’ health and well-being.
• Facilitate group consultations to help household members support each other in achieving their goals.

Communication

• Communicate effectively and appropriately with households, team members, and other agencies.
• Share information in ways that consider language and education barriers.
• Communicate with empathy, understanding, and reassurance in a non-judgemental way.

Additional Requirements

• Provide high quality interactions with all community members, respecting choice, inclusion, advocacy, and ethical practice.
• Maintain confidentiality, security, and integrity of information during duty.
• Understand and follow the Data Protection Act 2018.
• Be aware of safeguarding responsibilities for children and adults.
• Follow lone working policies of the council and General Practice.
• This job description may be reviewed in the future depending on operational needs.

Person Specification

What You Need to Have (Essential):

• Education: A good general education.
• Experience: You’ve worked with the public and know how to communicate well.
• Skills & Knowledge:
  • You can talk clearly and build trust with people.
  • You know your local area—its people, services, and culture.
  • You’re good at making and keeping community connections.
  • You’re a good listener and communicator.
  • You notice things and understand people’s needs.
  • You solve problems creatively.
  • You’re positive and passionate about helping your community.
  • You treat everyone with respect and without judgment.
  • You work well with different teams and people.
  • You care about making your community healthier and happier.
  • You can work on your own without much supervision.
  • You keep good records and can collect useful information.
  • You manage your time well.
  • You’re comfortable using basic computer programs.

Nice to Have (Desirable):

• Education: A qualification in health or social care.
• Experience:
  • You’ve worked in healthcare before.
  • You’ve supported people in the community.
• Skills & Knowledge:
  • You understand the health challenges people in your area face.
  • You know about promoting health and preventing illness.
  • You’re aware of local health and social care issues.
  • You can make good decisions using clear guidelines.
  • You understand child development.
  • You speak local languages.
  • You’re confident using computers.

Job Requirements:

• You can travel around the community on your own.
• You’re flexible and can adjust your working hours to meet service needs.

• Job type: Permanent.
• Hours: Up to 30 hours per week
• Salary: From £14 per hour (dependent on experience)

We are seeking a compassionate, motivated Social Prescriber to join our team and support some of our most vulnerable patients within the community, including older adults and those living with long-term health conditions.

This is a rewarding, patient-facing role focused on improving wellbeing, promoting independence, and ensuring individuals and their carers receive the right support at the right time.

You will manage a caseload of identified patients, working closely with GPs, practice staff, and wider community services to coordinate personalised care plans and respond proactively to changing needs.

Job Summary

You will work closely with GPs and practice teams to manage a caseload of identified patients, ensuring appropriate support is in place and that patients’ evolving needs are identified and addressed.

The role involves meeting patients and carers in a variety of settings, including GP practices, patients’ homes, and community venues. You will assess needs, support care planning, and help individuals access appropriate health, social care, and voluntary sector services. A strong understanding of local services is essential in order to effectively connect patients with the support available and help them overcome any barriers they may face.

Key Responsibilities

Core Responsibilities

• Develop and maintain an in-depth knowledge of local community, statutory and voluntary sector services
• Work with practice teams to identify patients at risk of loss of independence or hospital admission due to inadequate social support
• Support GPs in reviewing, updating, and implementing personalised care plans for elderly, frail, or long-term condition patients
• Provide time-limited, supported signposting to appropriate services (free or paid where relevant)
• Ensure patients receive the right level of support at the right time through effective coordination with service providers
• Promote joined-up care by acting as a key point of contact between patients, carers, GPs, Integrated Locality Teams (ILT), social services, and other agencies
• Encourage effective help-seeking behaviours and help reduce avoidable hospital admissions and A&E attendances
• Respond to communications from out-of-hours and inpatient services regarding changes in patient status
• Maintain up-to-date records of hospital inpatients and support discharge coordination with ILT
• Record referrals, interventions, and outcomes to support service monitoring and evaluation
• Contribute to service development, risk assessments, and impact evaluations
• Work collaboratively with commissioners, ILTs, and partner organisations to develop the Social Prescribing role

Examples of Key Activities

1. Enable Access to Local Services and Personalised Support

• Accept referrals from GPs and multidisciplinary team members
• Meet patients in community or home settings to review proactive care plans
• Hold empathetic, person-centred conversations leading to holistic care planning
• Communicate care plans clearly to GPs and other professionals and update clinical records
• Support access to community care and carers’ assessments where appropriate
• Identify unpaid carers and link them to relevant support services
• Provide basic benefits guidance and signpost to specialist advice where needed
• Support patients with personal budgets, including advising on key choices
• Keep GPs and practice teams informed of available community resources

2. Coordinate and Integrate Care

• Liaise regularly with multidisciplinary professionals and agencies
• Support care delivery that promotes independence and prevents unnecessary admissions
• Participate actively in MDT meetings
• Identify when urgent action or escalation of care is required and raise concerns promptly

3. Record-Keeping and Evaluation

• Maintain accurate, up-to-date records using GP clinical systems and other relevant IT systems
• Collate data in line with agreed protocols to support monitoring and quality improvement
• Contribute to reports, meetings, and presentations related to service development
• Identify gaps in services and feedback improvement opportunities

4. General Responsibilities

• Work collaboratively with other Social Prescribers and Link Workers
• Participate in training, education, and professional development activities
• Build strong working relationships with GPs and practice staff
• Work in accordance with practice policies and procedures
• Contribute to the wider aims of the Primary Care Network
• Maintain a flexible approach and undertake other reasonable duties as required

Confidentiality

The post-holder will have access to confidential information relating to patients, carers, staff, and the practice. All information must be treated as strictly confidential and handled in line with practice policies, data protection legislation, and professional standards.

Health & Safety

The post-holder will support the promotion and maintenance of health, safety, and infection control standards, including risk identification, safe working practices, training compliance, and reporting hazards promptly.

Equality & Diversity

You will promote equality, diversity, and inclusion by respecting the rights, dignity, beliefs, and needs of patients, carers, and colleagues, and by acting in a non-judgemental and inclusive manner.

Personal & Professional Development

• Participate in annual performance reviews
• Maintain records of learning and development
• Take responsibility for continuous professional development

Quality & Communication

You will contribute to maintaining and improving quality by managing your workload effectively, reflecting on practice, and communicating clearly and sensitively with patients, carers, and colleagues.

Person Specification

Essential

Education & Training

• Good standard of general education
• GCSE English and Maths (Grade C or equivalent)
• Strong IT skills, including email, Word and Excel
• Full UK driving licence and access to a vehicle insured for work

Experience

• Minimum 2 years’ experience in health, social care, or support roles
• Experience working with elderly or vulnerable people
• Experience working within multi-disciplinary teams
• Ability to collect and record data for monitoring and evaluation
• Experience or training in person-centred care planning

Skills & Attributes

• Excellent organisational and time-management skills
• Strong written and verbal communication skills
• Compassionate, professional approach with clear boundaries
• Ability to work independently, including in home settings
• Ability to recognise risk, safeguarding concerns, and limits of competence
• Calm, diplomatic approach to sensitive or challenging situations
• Flexible, proactive, and adaptable

Desirable

• Experience using EMIS clinical systems
• Up-to-date knowledge of local services supporting patients and carers