Online Services Terms of Use

Appointment cancellation

You are able to cancel appointments up to 4 hours in advance via online services.  If you would like to cancel an appointment that is less than 4 hours away then please call the surgery.

Booking appointments

You need to book appointments with your own account and not for someone else or with someone else’s online services.  Otherwise one patient can then have multiple appointments and this means clinicians prepare for seeing the wrong patient, which is time wasting.
Currently you can only book appointments with your named usual doctor. All other appointments need to be made via reception over the phone or face to face in the surgery.

Online messaging

You will be able to use this feature to contact the surgery for any medical related questions.

Please be aware that any messages sent through this service are saved to your patient record and is therefore not to be used inappropriately.

All messages sent will be replied to via Frontdesk; you will not receive any notification of a reply, so please check for updates regularly.  Please see below for a list of questions that can be directed via this service:

  • Requests for referrals/ chasing referrals
  • Sick note requests
  • Non-NHS letters/ forms
  • Medication repeat issue requests

The practice has the right to remove online access to services for anyone that doesn’t use them responsibly.​

Access to Coded Medical Records

You may request to view your detailed coded medical records through EMIS. This access will also show test results that have been coded on to your record.

Patients who already have an online services account will need to make an application in writing, by completing the practice’s application form for access to coded records and supplying ID verification. Patients are also advised to read the patient online services information sheet. Those patients who do not currently have an online services account will first need to complete a separate application to have an online services account set up.

ID Verification

ID verification is required to ensure that access is also granted to persons that have a legitimate reason to access the medical record and supports the practice in adhering to information security guidelines.

To qualify for these services  patients must supply two forms of documentation, to prove identity and address. Preferably one should be photographic such as a passport or photo driving licence. Bank statements and utility bills should be issued within last three months.  A photo driving licence counts as one form of ID. 16-18 year olds can supply an official UK photo ID card as one form of identification. Please ask at reception for a list of acceptable ID.  Other forms of ID will be considered at the discretion of the Practice Manager, Operations Manager or Reception Manager.

Parents or Guardians applying for online access for children under 11 years of age will also need to provide evidence of their relationship to the child (a birth certificate or other evidence of parental or legal responsibility for the child)

Restriction or Removal of Online Services

The practice reserves the right to deny access or review and remove access at any point in the future if it is thought that it is in the best interests of the patient or if the services are being misused. For example patients who fail to attend appointments may have their access to book appointments via online services suspended for a period of time. Access granted to parents or guardians for online services for children will automatically be disabled when the child reaches the age of 11.