Patient Survey




Our Patient Survey 2021 results have been collated and are results are available to view below:


Where patient experience is best

94% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment
Local (CCG) average: 90% National average: 86%

83% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)
Local (CCG) average: 79% National average: 74%

94% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment
Local (CCG) average: 93% National average: 89%


Where patient experience could improve

45% of respondents usually get to see or speak to their preferred GP when they would like to
Local (CCG) average: 58%National average: 45%

66% of respondents describe their experience of making an appointment as good
Local (CCG) average: 78%National average: 71%

67% of respondents find it easy to get through to this GP practice by phone
Local (CCG) average: 79%National average: 68%


Published: Jul 21, 2021