You said, we did…

• Patients were experiencing long call wait times connecting to the practice. New telephone system introduces Dec/22. Our average call wait time is now an average of 4 minutes! (June, July, August ’23).
• Patients fed back that the eConsult online consultation form took too long to complete. Patient Triage (accuRx) introduced February ’23. A much quicker and simpler way to contact us via our website.
• Patients fed back to us that appointment wait times were too long. Introducing the Routine Triage system back in 2022 now means that all medical queries to the practice will be clinically triaged and the most appropriate appointment booked.
• If triaged medically urgent for the day, one of our Acute Team will contact you on the day.
• If triaged that a future appointment to be booked with a GP/Clinician most routine appointments are booked within 2 weeks (July ’23)
• More face-to-face appointments available with GPs – A face to face appointment can be requested if preferred to a telephone call. Please just let one of our Patient Services Advisors know who will be happy to help.
• Photos of GPs to be displayed in the practice – We are working on this and hope to display this very soon.
• Enhanced Access – Some patients fed back to us that they cannot always be available for appointments during our usual opening hours. We now offer early nursing appointments on Tuesday & Friday mornings and later GP appointments on Wednesday’s & Thursday’s. We also offer phlebotomy appointments son Saturday’s (Booked appointments only).
• Our Patient Participation Group (PPG) fed back that patients may like a quarterly practice newsletter, with information on local services included too. We introduced a newsletter in Jun ’23

Published: Sep 26, 2023