Our Appointment System

 

BACK TO MAIN INDEX

 

Booking an appointment with the Doctor

Consultations are by appointment.

These can be arranged by eConsult or by telephoning the surgery on 01865 227788.

Please remember each appointment is 15 minutes long and for one person only.

  • If your need is urgent a Clinician will aim to contact you on the same day. Please complete an eConsult as soon as possible
  • If you are unable to attend your appointment please call the surgery

Doctor speaking to patient

When contacting the practice one of our Patient Service Advisors will ask for information regarding the reason for you contacting us.

  • This is to help assist our clinical team who will then your triage your request to ensure that you can receive appropriate care and treatment.
  • the information you provide will be triaged by a clinician within 24 working hours then one of our Patient Service Advisors will contact you via SMS or telephone call with an update and an appointment booked if necessary.
  • If your symptoms are medically urgent please be reassured that you will be contacted the same day.
 

GP telephone & video consultations

We are pleased to announce that as from Friday 25th February we will be working with an organisation provided through Oxford Clinical Commissioning Group funding, to provide remote GP telephone and video consultations to our patients. The company is called Livi.

We are working with an organisation, provided through Oxford Clinical Commissioning Group funding, to provide remote GP telephone and video consultations to our patients. The company is called Livi.

LEARN MORE ABOUT REMOTE CONSULTATIONS

When a Clinician calls you, they may do so from telephone number 01865 920 732. Please do not call this number back. If you need to contact the practice, please use the practice number on 01865 227788

Calls from the practice may be from an unrecognised number or a withheld number.

Bury Knowle Saturday Appointments

We are open at the Bury Knowle surgery from Saturday 5th September 2020 for pre-booked appointments only, there are no walk-ins. Phone lines are unmanned.

 

eConsult

Consult online with Hedena Health doctors. As well as medical advice, you can use eConsult for:

  • Fit notes
  • GP letters
  • Medical reports
  • Medication reviews
  • Test results

 

It may not be necessary for you to attend for an appointment.  You can submit an e-consultation via the link on the home page. You can submit details about your condition or your administration request and you will receive a response from the practice usually within 24 hours but you will be advised of the timeframe once you have submitted.   

We will ask that you contact the surgery on the day you need to see a Doctor or Nurse Practitioner and we will endeavour to give you an appointment time to either be seen, or talk to a Doctor or Nurse Practitioner on the phone

 

Interpreters

Personal interpretation is available free of charge in all languages through NHS Oxfordshire’s interpreting service. If you, or anyone you know, needs an interpreter please let the practice know at the time of booking the appointment and we will arrange it for you.

 

Cancel Appointments

If you cannot attend an appointment for any reason please inform us by telephone as soon as possible in order to enable us to offer the slot to another patient.

 

Cancel appointments you don't need