Our Appointment System





Consult online with Hedena Health doctors. As well as medical advice, you can use eConsult for:

  • Fit notes
  • GP letters
  • Medical reports
  • Medication reviews
  • Test results

It may not be necessary for you to attend for an appointment.  You can submit an e-consultation via the link on the home page. 

You can submit details about your condition or your administration request and you will receive a response from the practice usually within 24 hours but you will be advised of the timeframe once you have submitted.   

We will ask that you contact the surgery on the day you need to see a Doctor or Nurse Practitioner and we will endeavour to give you an appointment time to either be seen, or talk to a Doctor or Nurse Practitioner on the phone


Booking an appointment with the Doctor

Consultations are by appointment.

These can be arranged by eConsult or by telephoning the surgery on 01865 227788.

Please remember each appointment is 10 minutes long and for one person only.

  • If your need is urgent a Clinician will aim to contact you on the same day. Please complete an eConsult as soon as possible
  • If you are unable to attend your appointment please call the surgery

Doctor speaking to patient


Telephone Consultations

When a Clinician calls you, they may do so from telephone number 01865 920 732. Please do not call this number back. If you need to contact the practice, please use the practice number on: 01865 227788.


Bury Knowle Saturday Appointments

We are open at the Bury Knowle surgery from Saturday 5th September 2020 for pre-booked appointments only, there are no walk-ins. Phone lines are unmanned.


Evening and Weekend NHS Appointments  

Currently unavailable.

Evening and weekend NHS appointments are now available in the new OxFed Evening and Weekend GP Clinics, located around the Oxford City area, where you can consult with a NHS GP, practice nurse, or other health professional. Appointments are booked by calling our Practice reception who can advise if the service is suitable for your needs.



Personal interpretation is available free of charge in all languages through NHS Oxfordshire’s interpreting service. If you, or anyone you know, needs an interpreter please let the practice know at the time of booking the appointment and we will arrange it for you.


Cancel Appointments

If you cannot attend an appointment for any reason please inform us by telephone as soon as possible in order to enable us to offer the slot to another patient. 


Cancel appointments you don't need