Practice Staff

Ms Claire Bovingdon

Ms Claire Bovingdon

Claire Bovingdon is the Practice Manager and is responsible for the smooth day to day running of the Practices. She has worked at Bury Knowle for nearly 17 years and has over 15 years management experience and a MSc in Management in Health and Social Care. When not at work Claire loves spending time with her two young children and makes a mean gluten free carrot cake!

Ms Laura Shaylor

Ms Laura Shaylor

Laura is responsible for the Operations and Patient Services teams. She always welcomes your feedback on the practice. Laura has worked in Primary Care for nearly 20 years. She joined the Hedena Health team in July 2017. When not at work Laura loves spending time with her family and two children!

Mrs Fiona Morrison

Mrs Fiona Morrison

Fiona Morrison is our Patient Services Manager and looks after our reception & admin teams. She has a BA Hons degree in Health & Community Studies and over 12 years management experience. Fiona joined the Hedena Heath team in March 2018. In her free time she enjoys spending time with her family.

 

Administration

Our dedicated administration and secretarial staff are here to support the smooth running and organisation of the surgery. A tremendous amount of work goes on behind the scenes keeping your records up to date and summarised, organising sufficient appointments to meet demand, arranging your hospital appointments, and managing staff and finances.

Reception (Patient Advisors)

Apart from meeting you personally, they also receive your telephone calls, make your appointments, arrange repeat prescriptions, and generally try to make your visit go as smoothly as possible. They may need to ask you further details when you telephone or visit the surgery. This is to ensure that we assist you as speedily as possible. They are bound by the same rules of confidentiality as the doctors and nurses.