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What is digital exclusion?
Digital exclusion is when people find it hard to use computers, smartphones, or the internet. This can happen if they do not have the skills, knowledge, or access they need to get online. People who are digitally excluded may miss out on important things like school, jobs, accessing healthcare and contacting friends.
Please read about the range of local and national services that are available to help you access and confidently use the internet and technology.
Please remember that you can call the surgery or visit us in person if you still have difficulty contacting us online.
Local Support
Oxfordshire County Council
The Oxfordshire County Council website contains information on how to access discounted broadband or mobile deals (subject to eligibility e.g. in receipt of means-tested benefits like Universal Credit)
My Life My Choice
Provides independent support for people with learning disabilities in Oxfordshire. They offer a Computer Buddy Project, supporting adults with learning disabilities to access laptops, learn how to use technology and get connected online, with free digital skills workshops and 1:1 training sessions.
Age UK Oxfordshire
One-to-one support similar to Connect for older people
Oxford Community Action
Supporting the community in East Oxford
Getting Oxfordshire Online
Help those people who can't afford mobile data or kit to access the internet, GOO can provide refurbished laptops, tablets or phones, free SIM cards and mobile WiFi hotspots.
County Libraries
Offer educational resources, digital help, free WiFi and computer usage, eBooks and eAudio, printing, scanning, photocopying, digital newspapers, magazines, music streaming and a wide variety of books to borrow for free. You can access support to get online at many of the county’s libraries, including Oxfordshire County Library. Book a free appointment with a volunteer to guide you with computers, tablets and navigating the internet.
Activate Learning
Various digital literacy options in their courses
Oxfordshire Adult Learning Network, Abingdon & Witney College
Various part-time and evening options
National Support
Skills for Careers
Essential Skills
Essential Skills are courses that can help you get English, numeracy or digital skills that are needed for work and everyday life.
Learn My Way
Learn My Way has free learning for you to gain digital skills to stay safe and connected.
National Digital Inclusion Network
If you do not have access to a mobile phone or mobile data, free mobile data packages and refurbished mobile devices are available via the national digital inclusion network.
AbilityNet
A national scheme offering various services including 1:1 support and expertise in adaptations for older people and those with disabilities.