All our patients are allocated a ‘Usual Doctor’ (or doctors). The Patients Services Team can keep you updated on your named doctor as and when you contact the practice.

The reason we use the usual doctor system is that it ensures that patients have continuity of care from a doctor that knows them and who they know. This is particularly important with people who are frail or vulnerable or where they have a complex medical condition.

We recognise it is not for everybody, particularly patients who don’t mind who they see they just want quick access. We would remind you that we provide a lot of self-help information through our website, and we are quite advanced compared to other practices. We have some very highly skilled nurses and advanced nurse practitioners who are almost always available on the same day that can deal with almost all of your concerns or questions until your usual doctor is next available.