Vacancy: Administrator




Patient Services and Operations Team
Part time – 25 hours per week

Are you looking for an Admin role in a progressive, thriving organisation at the forefront of providing high quality patient-centric care in Oxford?

With 28,000 patients, Hedena Health is one of Oxford's largest GP Practices. From 4 sites in the Headington area, we run team-based care, to ensure the best for our patients.

We are now seeking an enthusiastic and motivated Administrator to join our Patient Services / Operations Team.

The role will be varied and duties will include but are not limited to:

  • Managing paper files: acceptance, storage and returns
  • Undertake effective, efficient, accurate and on-time processing of all inbound data (electronic and paper) including read coding as per protocol
  • Managing GP2GP, SCR, IPIL, LabLinks, workflows policing 
  • Registering and deducting patients, including FP69s  
  • Summarising and coding notes and letters
  • Managing patient access to records, online appointment access and SMS text reminders
  • Communicating effectively with the whole organisation and with patients
  • CQC – ensuring we comply with all of the CQC requirements
  • Providing administration support to the clinical and management team

The successful candidates will display a compassionate nature, be knowledgeable about health care practices, and provide exceptional customer service. They will have excellent communication skills and a high level of IT literacy. Familiarity with IT systems including EMIS and Docman would be desirable.

To be successful in this role you will ideally have experience of working in the NHS with knowledge and understanding of the roles of the NHS organisation and of the primary care sector.

Benefits of the role include:

  • Generous annual leave allowance
  • NHS Pension Scheme
  • Free on-site parking
  • Close to public transport links
  • Role specific training provided

We have a focus on staff wellbeing through initiatives such as an annual Away Day, staff outings (a boat trip is booked for the Summer and our Christmas and summer parties are legendary), and a Hedena running club.  Fresh fruit deliveries and homemade cakes and goodies are a staple in our staff room and morning coffee is in our sunny Quod! We are situated in an ideal location in Oxford on regular bus routes, right next to a large, beautiful Park and staff parking is available.

For more information or to arrange an informal visit, please contact us using our secure online form.

How to apply

Please upload your CV here

Please note, if sufficient applications are received, the advert may be closed early.