We use cookies to make this site work. We'd also like to set optional cookies so we can understand how the site is used and improve it. We will not set optional cookies unless you accept them. You can change your choice at any time from the Cookie settings link in the footer.
Strictly necessary cookies
These cookies are required for the site to work. They store your cookie preferences and keep your session secure. They are exempt from consent under PECR Regulation 6(4) because they are essential to deliver the service you have requested.
Optional cookies
Optional cookies help us understand how the site is used and provide additional features such as analytics, accessibility tools and translation. We will only set them if you accept.
Patient Services Advisor
- Job Type: Part-time, Permanent
- Working Day: 8am to 6:30pm
- Work Location: In person
Job Summary
Are you ready to embark on a rewarding career as a Patient Services Advisor with our dynamic and innovative group of GP Practices in Headington and the surrounding area? We are seeking compassionate, empathetic and positive individuals with a passion for excellent customer service and communication skills, a knack for technology and a commitment for delivering excellence in a fast-paced call centred environment. While prior call centre experience is desirable, it is not a deal-breaker – we provide comprehensive training to ensure your success in the role.
As a Patient Services Advisor, you will be at the forefront of our commitment to enhancing the well-being of the communities we serve. If you are eager to contribute to our mission, we would love to welcome you to join our team.
Main duties:
- Welcome patients/visitors at the front desk and respond to all requests in a friendly, helpful, and courteous manner.
- Explain arrangements and formal requirements for new registrations and ensure documentation/registration process is completed correctly.
- Ensure each new patient is given a registration pack which includes the registration form, patient questionnaire, information on the OCS, SCR and relevant opt out forms.
- Advise patients of private charges before booking non-NHS appointments and receive payments/issue receipts.
- Educate patients about the services offered and systems at Hedena Health including:
- Named Doctor System
- Telephone Consultations/Appointment System
- Appointments Online signup
- SMS Text reminders
- Nurse Minor Illness
- Chronic disease recalls
- Triage/Home Visits
- Repeat prescribing process
- Be completely familiar with the appointments system and monitor the flow of patients to consulting rooms.
- Advise patients if the clinician is running more than 15 minutes late.
- Receive/store/prepare samples for collection according to protocol.
- Receive deliveries and advise addressee of arrival· Ensure that workstations and the reception area in general are kept neat and tidy.
- Accepting messages for nurses, doctors and requests for prescriptions.
- To maintain patient confidentiality at all times.
- To assist patients wanting to book in for appointments, using the self-check in systems (touch screens) - noting and resolving any discrepancies.
- Provide assistance to patients on the services provided at Hedena Health
- To ensure that the reception and waiting area (including patient reading material) are kept tidy and are welcoming to patients.
- Report back to relevant colleagues on individual patients when required.
- Ensure that prescription requests are actioned promptly, and that repeat prescription requests are dealt with within 48 hours according to protocol.
Benefits:
- Additional leave
- Company pension
- Free on-site parking
- Referral programme
- Store discount
How to apply
Please contact Nicola Coppuck to arrange an initial telephone discussion and visit.