Disability Access Policy


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If you have any additional needs please let our staff know so that we can help you, and also ensure you get the same support in the future.

Reasonable Adjustments

Reasonable adjustments are small changes that can be made to help disabled patients access and get the most out of healthcare services. They aim to remove any barriers and ensure efficient, effective healthcare is provided to suit the needs of that individual.

Every person is different and will have different needs, but examples of adjustments include:

  • Double appointments or asking staff to speak slowly and without medical jargon if you have communication or learning difficulties.
  • Information in easy read format or plain English
  • Appointments in the early morning or late afternoon when the practice may be quieter
  • Information in Braile for patients with visual impairment
  • British sign language interpreters or loop induction systems for patients with hearing impairment
  • Specific communication needs e.g. via email or text so device magnifier may be used

Once we know what reasonable adjustments you require a ‘digital flag’ can be created on your medical record which alerts staff to your requirements. This can then be shared with other organisations within the NHS such as hospitals so they are can also make any necessary changes to accommodate your needs.

Please make us aware of any reasonable adjustments you require by completing the form. Alternatively you can call the surgery on 01865 597023 or visit Bury Knowle or Barton surgery and ask to speak to the Reception or Patient Services Manager.

Complete the Accessibility Needs form

Wheelchair Access

The building at Bury Knowle has easy access for wheelchair users and children in prams or pushchairs. Toilets for people with disabilities and baby changing facilities are also available. We have a wheelchair available for anyone who requires assistance when visiting us.

Barton Surgery also has wheelchair access, with a ramp outside and has a disabled car parking space next to the front door.

Disabled Parking

Barton Surgery also has parking available with a disabled bay.

Blue badge holders must display their badges and enter their registration number at reception.

Blue Badge Scheme

The Blue Badge Scheme is for people with severe mobility problems. It allows Blue Badge holders to park close to where they need to go.

For more information and an Application Form visit your local council office.

Loop System

We have a loop induction system at Reception to assist the hearing impaired. For more information on the loop hearing system visit the Hearing Link website.

Blind/Partially Sighted

If you or your family members are blind or partially sighted we can give you a CD or large print of our Practice leaflet upon request. Please ask our staff for further information.

For more advice and support for blind people please visit the following websites:

Guide Dogs

Guide dogs are welcome at the Practice but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs.

Please visit the Guide Dog website for further information.