Vacancy: Patient Services Advisor




Are you ready to embark on a rewarding career as a Patient Services Advisor with our dynamic and innovative group of GP Practices in Headington and the surrounding area?

We are seeking compassionate, empathetic and positive individuals with a passion for excellent customer service and communication skills, a knack for technology and a commitment for delivering excellence in a fast-paced call centred environment. While prior call centre experience is desirable, it is not a deal-breaker – we provide comprehensive training to ensure your success in the role.

As a Patient Services Advisor, you will be at the forefront of our commitment to enhancing the well-being of the communities we serve. If you are eager to contribute to our mission, we would love to welcome you to join our team.

Your Key Responsibilities Will Be:

  • Responding to patient inquiries over phone
  • Warm reception of patients during in-person visits
  • Assisting patients during in-person visits
  • Addressing their questions and concerns

Join a team that has successfully managed public health initiatives, fostered collaborations with neighbouring practices and actively participated in the Covid Vaccination programme, making a tangible difference in the lives of our patients. Our workplace culture places a strong emphasis on staff well-being, offering team building activities like Annual Away Days, exciting staff outings (including a boat trip this summer), and legendary summer and Christmas parties. We also have a Hedena running club for all those interested!

Located in the heart of Oxford next to a beautiful park, our office boasts free on-site staff parking, a sunny Quad for morning coffees, and regular deliveries of fresh fruit and homemade treats, enhancing the overall work environment. With a focus on work-life balance, we operate from 8am to 6pm (8am to 8pm on Wednesdays and Thursdays), with a Saturday morning clinic on a rotational basis for all Patient Services Advisors.

Don't miss the chance to be part of a team that values your contribution. Apply today and discover a fulfilling career with competitive compensation starting from £11.00 per hour, along with benefits such as additional leave, a company pension, free on-site parking, referral programs, and store discounts. Act quickly, as we may close the vacancy early with a high number of applicants. We look forward to welcoming you to our innovative and friendly team at Hedena!

Job Types: Part-time

Salary: From £11.00 per hour


  • Monday to Friday
  • Weekend availability

Work Location: In person

Benefits of the role include:

  • Additional leave
  • Company pension
  • Free on-site parking
  • Referral programme
  • Store discount

How to apply

Please upload your CV here

Please apply as soon as possible as we may close the vacancy early if we receive a certain number of applicants.