Vacancy: Patient Services Advisor - Part-time




Are you ready to embark on a rewarding career as a Patient Services Advisor with our dynamic and innovative group of GP Practices in Headington and the surrounding area?

We are seeking compassionate, empathetic and positive individuals with a passion for excellent customer service and communication skills, a knack for technology and a commitment for delivering excellence in a fast-paced call centred environment. While prior call centre experience is desirable, it is not a deal-breaker – we provide comprehensive training to ensure your success in the role.

As a Patient Services Advisor, you will be at the forefront of our commitment to enhancing the well-being of the communities we serve. If you are eager to contribute to our mission, we would love to welcome you to join our team.

Your Key Responsibilities Will Be:

  • Responding to patient inquiries over phone
  • Warm reception of patients during in-person visits
  • Assisting patients during in-person visits
  • Addressing their questions and concerns

Join a team that has successfully managed public health initiatives, fostered collaborations with neighbouring practices and actively participated in the Covid Vaccination programme, making a tangible difference in the lives of our patients. Our workplace culture places a strong emphasis on staff well-being, offering team building activities like Annual Away Days, exciting staff outings (including a boat trip this summer), and legendary summer and Christmas parties. We also have a Hedena running club for all those interested!

Located in the heart of Oxford next to a beautiful park, our office boasts free on-site staff parking, a sunny Quad for morning coffees, and regular deliveries of fresh fruit and homemade treats, enhancing the overall work environment. With a focus on work-life balance, we operate from 8am to 6pm (8am to 8pm on Wednesdays and Thursdays), with a Saturday morning clinic on a rotational basis for all Patient Services Advisors.

Don't miss the chance to be part of a team that values your contribution. Apply today and discover a fulfilling career with competitive compensation starting from £11.00 per hour, along with benefits such as additional leave, a company pension, free on-site parking, referral programs, and store discounts. Act quickly, as we may close the vacancy early with a high number of applicants. We look forward to welcoming you to our innovative and friendly team at Hedena!


  • Job Type: Part-time
  • Salary: £11 per hour
  • Schedule: Monday to Friday with Weekend availability.


  • Additional leave
  • Company pension
  • Free on-site parking
  • Referral programme
  • Store discount

Previous applicants need not apply.

How to apply

Please upload your CV here

Please apply as soon as possible as we may close the vacancy early if we receive a certain number of applicants.