Veteran Friendly


We are an Armed Forces veteran friendly accredited GP Practice


Veteran Friendly Armed Forces veteran
friendly accredited
GP practice

We are delighted to announce that the Hedena Health is an Armed Forces veteran friendly accredited GP practice. We have been awarded the accreditation by the Royal College of General Practitioners (RCGP).

If you are ex-forces, please update your veteran status here or inform our patient services admin team

Patient charter: our commitment to you as a veteran of the UK Armed Forces

The NHS is here to help improve your health and wellbeing and keep you mentally and physically well. It is also here to help you get better when you are ill and, when you cannot fully recover, to stay as well as you can until the end of your life.

This means that you can expect the following from our practice

  • We will ask all patients if they have served in the UK Armed Forces (as a regular or reservist). If you have, we will note this in your medical record, with your permission.
  • We will ask you to share details of your time in service to help us to assess the best support and treatment for you.
  • The information you share will be kept confidential and we will always speak to you before sharing this with other services you may be referred to.
  • You can make an appointment to see our clinical lead for veteran’s health. This person has a comprehensive understanding of the Armed Forces, health conditions linked to service, and the dedicated support you can access.
  • The NHS has a duty to support the health commitments of the Armed Forces Covenant. This means that you will get priority treatment for any medical condition which has been caused by your service, subject to the clinical needs of other patients.
  • We will let you know what choices are available for your care and treatment and help you to make informed decisions on what to do.
  • Where appropriate and with your consent, we can refer you to dedicated veterans health services.
  • If you need to be seen by another service, we will let them know you’re a veteran and make sure they have an understanding of your health and wellbeing needs, so you don’t have to keep repeating your ‘personal story’.
  • We can give advice and support to your loved ones who may be affected by your health conditions.
  • We will investigate any issues and complaints that you may have about your care. If you have any concerns about the services we offer, please speak to one of the practice team. 

Top tips for veterans

How to get the most from your GP

  1. Many veterans do not realise that they are veterans. A veteran is defined as anyone who has served for at least one day in the Armed Forces, whether as a regular or reservist.
  2. It is important to register with a GP, rather than wait until you need treatment. If you are not already registered with Hedena health, please register online
  3. If you’ve recently left the forces, it is important to give us the paperwork that your military medical centre gave you including any medical records such as the fMed133A form. This will help to make sure your military health record transfers to your NHS health record. This will also give your GP information on your health and ensure that any ongoing care and treatment is continued.
  4. Regardless of when you left the military, tell us that you’ve served in the UK Armed Forces. This will help us to better understand any military related health conditions that you may have and ensure that you are referred, where appropriate, to dedicated services for veterans. You may be entitled to priority treatment if your condition is attributable to your time in service.
  5. Please see information below about the specialist mental and physical health services available for veterans such as Op COURAGE. When using these services you will be able to speak to people who:
    • understand the Armed Forces and military life
    • are either from the Armed Forces community or highly experienced in working with serving personnel, reservists, veterans and their families
    • will work with you to make sure you get the right type of specialist care, support, and treatment
    • work closely with a range of organisations and charities, including military charities, to support your wider health and wellbeing needs.
  6. With your agreement, it can sometimes be helpful for your doctor to refer you to Armed Forces charities, such as SSAFA, the Royal British Legion, Combat Stress or Help for Heroes. They can often offer significant help and support, even if they do not all deliver healthcare.
  7. You may be worried about sharing information about your time in the Armed Forces. Please note that the NHS is bound by a confidentiality code of practice to ensure GPs, nurses and other people working within the NHS deliver a confidential service bound by law.

What other services are available?

Op COURAGE: The Veterans Mental Health and Wellbeing Service

Op COURAGE provides specialist mental health and wellbeing care/support for service leavers, reservists, veterans and their families. This includes services for complex cases or those requiring high intensity input. Patients can self-refer or ask a GP, charity or someone else to refer them.

Learn more about Op COURAGE

Op RESTORE: the Veterans Physical Health and Wellbeing Service

Op RESTORE is the veteran’s physical health and wellbeing service for those who have served in the UK Armed Forces and is the new name for the Veterans Trauma Network (VTN). Op RESTORE uses a network of both civilian and military consultants, along with welfare support from military charities, to support a veteran’s health using a holistic approach.  Whilst Op RESTORE cannot shorten NHS waiting times, it seeks to ensure the veteran ‘waits well’ and is seen by the most appropriate clinician for their needs.

Learn more about Op RESTORE

Please speak to your GP if you would like to be referred to Op RESTORE.


Additional funding is available to veterans who have lost a limb whilst in military service to access higher specification prostheses than are normally available on the NHS. Funding is approved on a case-by-case basis and you will need to be referred to your local disablement service centre (DSC) who will submit a funding application to the veteran’s prosthetics panel (VPP).

Eligible veterans are also able to access the Complex Prosthetics Assessment Clinic (CPAC), which is run by Defence Medical Rehabilitation services. CPAC supports veterans with particularly complex prosthetic socket needs who have previously been seen at the Defence Medical Rehabilitation Centre at Headley Court.

Personalised Care for Veterans

Personalised care programme for ex-forces with a long-term physical, mental or neurological health condition or disability

Ex-forces with a complex and life-long health condition may be eligible for the veterans personalised care programme. Eligible individuals will have a single personalised care plan for all their health and wellbeing needs that is developed with them and a range of organisations, including health and social care and military charities. As part of this, they may get a personal budget to pay for some of the care and support they need, as well as more support in the community, such as emotional and practical support from people who have similar health conditions or disabilities. To apply, individuals should contact their local clinical commissioning group.

Visit NHS England for more information


Veterans across the UK will have access to Op FORTITUDE, a new dedicated referral pathway for homeless veterans, including those sleeping on the streets. Op FORTITUDE staff will refer callers to a network of support, including housing providers, charities and local authorities. Veterans who are homeless or at risk of homelessness and the organisations working with them are encouraged to contact the Op FORTITUDE hotline on 0800 952 0774 or through a secure web portal.

Find more information at the Riverside website

Operation Stirling

Age UK, in partnership with Fighting With Pride, is delivering Operation Sterling - a programme to help older LGBT+ veterans, who were adversely affected by the ban on LGBT+ personnel serving in the Armed Forces. Operation Stirling will be able to help older LGBT+ veterans access financial support, housing options and social care. LGBT+ veterans who served in the Armed Forces who would like to access Operation Sterling's specialised support, can do so by visiting the Fighting With Pride website to start the referral process.

Hearing Loss and Tinnitus

The veterans hearing foundation are a charity who can support veterans affected by hearing loss. They can help veterans access free hearing tests and tinnitus support as well as assisting with funded hearing support applications.

For more information please visit Armed Forces - UK Veterans Hearing Foundation

Mobility Equipment Support

The Royal British Legion has a Veterans' Mobility Fund, which provides specialist wheelchairs, orthotic equipment and other mobility related items for veterans who have a service-related serious physical injury and whose needs cannot be met through statutory services.

To find out more, visit the Royal British Legion

Veterans' Gateway

The Veterans' Gateway is made up of a consortium of organisations and Armed Forces charities, including The Royal British Legion, SSAFA, Combat Stress and Connect Assist. It is a main point of contact for veterans seeking support, putting them and their families in touch with the organisations best placed to help with the information, advice and support they need – from healthcare and housing to employability, finances, personal relationships and more.

For more information, visit the Veterans' Gateway website


Contact is a group of charitable, support and state organisations that have joined forces to enhance mental health support available to the Armed Forces community.

For more information, visit The Contact Group

Help for Heroes

Help for Heroes provides direct, practical support for wounded, injured and sick service personnel, veterans and their loved ones from any conflict. They have four recovery centres in the UK offering medical care, guidance, support and advice. Patients can self-refer or be referred by a professional. Once referred, an initial assessment will take place within one to two weeks and there is no waiting list for treatment.

For further information, visit Help For Heroes

Combat Stress

Combat Stress is the UK’s leading mental health charity for veterans. It provides free specialised clinical treatment and support to ex-servicemen and women across the UK with mental health conditions.

For further information, visit the Combat Stress website


Blesma supports limbless veterans to lead independent and fulfilling lives. Blesma is dedicated to assisting serving and ex-service men and women who have suffered life-changing limb loss or the use of a limb, an eye or loss of sight. They support these men and women in their communities throughout the UK and provide centralised assistance to those living overseas.

Blesma works closely with the NHS to ensure the latest advances in the relevant medical fields are converted into practical solutions that can benefit all of their members. They do not provide members prosthetics, but they do help prosthetists develop their skills at undergraduate and PhD level.

For more information visit the Blesma website

To find out more, please speak to our practice manager or one of our GPs or nurses.

If you would like to provide feedback on how we are performing as a veteran friendly GP practice, please let a member of our staff know

More information on health services for the Armed Forces community